Frequently Asked Questions

Why are socks required?

We like to maintain a high sanitary level to prevent spread of bacteria. By enforcing socks this limits the amount of outdoor substances being brought inside. You can bring your own clean socks, but just in case, we sell new socks at $2 per pair for your convenience.

Why are strollers not allowed passed the locker area?

For the same reason we do not allow outdoor shoes inside the play area.

Why are outside food and drinks not allowed?

Our food is highly selected to keep our guest in mind. The food that is selected is specially selected to keep the mess to the minimum. It also prevents any external and potentially dangerous food borne pathogens entering our facility. Baby formula is allowed and any special cases of food is at the discretion of the head manager.

Why are food and drinks not allowed in the play area? What if my child gets thirsty?

Food and drinks can pose a potential hazard in the play area. Often, kids will spill things or leave their food behind, which can cause injury if another child steps in it. We do a lot to maintain a clean facility, and we ask our guest to help us and keep Kiddy Club safe and clean.

Can I change a diaper in any of the play area?

The answer is no. We have a special baby changing station in each bathroom located in the back. They offer a clean environment to change a diaper. By changing your baby in the bathroom this keep the rest of the facility clean.

Why do you have a “You break it, you pay for it” policy?

The products that are used in the facility are specially ordered for our little guest, and they are not easily replaced. Unfortunately, we are unable to return damaged/broken items to manufacture for a refund due to accidents.

Why do we need to remove our shoes in the locker area?

We want to keep all our guest’s feet clean. One pair of dirty shoes around the facility can make the floor dirty, causing dirty floors, socks, and feet. Please be mindful of other guests?

why are adults not allowed inside the sandbox and the playground structure?

The sandbox and playground area are specially designed for children, not for adult use. Abuse and misuse of these play areas can lower the quality of the play area. Keeping off of the child areas lowers the cost of maintenance for the play area and extensive replacement of the equipment. Please help us keep the children safe.

What is Silica-free Sand? How is that even possible?

Our sand is held at the highest safety standard. Silica sand, the ones you find at the beach, have been recently found to be a respiratory irritant and a carcinogen. This sand is made from feldspar, which is safer alternative to regular sand. This special feldspar sand has the Children’s Product Certificate (CPC) and has been tested for purity of the feldspar.

Is it possible to rent the whole place?

Yes, but only on Mondays. To do so, please contact 630-229-6247.

Your Number One Family Fun Center!

Our talented staff and variety of activities will help your children learn what they like and have a great time doing it.

Get in touch with us!

Address: 4314 E New York Street, Aurora, 60504 IL

Phone: 630-229-6247

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